We want to make sure that your experience with Olhausen Online.com is the best, and that is why we provide a 100% Satisfaction Guarantee on every product we sell. If you are not satisfied with your purchase within the first 30 days, you may return it to us for a refund or exchange. This includes pool cues that have been chalked. After the first 30 days, will accept returns for exchanges only. This excludes custom ordered cues, pool table covers or any other custom made products. In order to return a product, please email our returns department at firstname.lastname@example.org (please be sure to include your contact information and reason for returning the product.) Once we receive your request, we will send you a Return Merchandise Authorization (RMA) number for you to reference on your return shipment. Please note the RMA number on the side of the box. Customers will be responsible for all shipping charges to return any items, including any shipping costs that were incurred sending out your order, unless we shipped an incorrect or damaged item. In addition, if there were any special orders or customizations done on a product, such as a pool table cover, tip change or engraving, we cannot refund the cost of those services. Almost all pool table covers are custom ordered and cannot be exchanged or returned please check if you are not sure what kind over cover you need
Olhausen Online will ship any order using ground and air transportation services within the contiguous 48 states. Olhausen Online may reserve the right to use FedEx, UPS, USPS and trucking companies depending on your location and the products that you are ordering. If your order is being shipped out of the contiguous 48 states, or wish to expedite your shipping, you can calculate your actual shipping cost by placing the desired items into the shopping cart and filling in the "ship to" information then press continue to get an estimate. You can expect to receive your order within 5-12 business days after the order ships with standard standard FedEx, UPS, or USPS shipping. Any items that are to large or heavy to go by FedEx, UPS, or USPS will be shipped by common ground carrier. Depending on where you live in the United States shipping times will vary. All items that ship by common carrier will be shipped on a pallet or cardboard box delivered to your driveway. The shipping company and Olhausen Online are not responsible for getting the purchased items delivered or setup in your home. Some companies may offer this service buy additional fees may apply. This policy does not affect the customer not being completely satisfied with a product due to the freight company's policies.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.